What is Seel Worry-Free Returns?

Seel provides the protection services behind Worry-Free Returns. Worry-Free Returns is an optional protection you can add at checkout on select items. With Worry-Free Returns, you’ll have 7 days from the date of delivery to file a return for reasons not covered by Posh Protect.

We know shopping can sometimes feel uncertain, especially when items are not eligible for return. By partnering with Seel, we’re giving shoppers more flexibility, confidence, and peace of mind by allowing you to purchase the option to return items that would normally be final sale. Seel handles the returns and refunds, so your experience is smooth and worry-free.

To learn more, select one of the following:

• Worry-Free Returns vs Posh Protect
• Adding Seel Worry-Free Returns to a Purchase
• Filing a Return
• Frequently Asked Questions for Sellers
  
• Frequently Asked Questions for Buyers
  

Worry-Free Returns vs Posh Protect  
Posh Protect is Poshmark’s built-in protection that comes free with every order. It covers you if your item doesn’t match the listing description, arrives damaged, or never arrives at all. You have 3 days after delivery to open a case through the order page if there’s an issue with your item.

Worry-Free Returns is optional extra protection you can buy at checkout. It gives you more flexibility, making items not covered by Posh Protect refundable. With Worry-Free Returns, you can start a return up to 7 days after delivery and get coverage for when an item doesn’t fit or if you’ve simply changed your mind about wanting the item.

Adding Seel Worry-Free Returns to a Purchase
When you make a purchase through Buy Now or make an offer on a listing, simply toggle on the Add Worry-Free Returns option on the checkout screen. Please note that Worry-Free Returns may not be available for all items.

Filing a Return
To start a return claim through Seel, go to the order page > select Problems/Order Inquiry > select Item does not fit or Changed my mind about the item. You will be redirected to the Seel Resolution Center to initiate a return claim. You can also go directly to resolve.seel.com/poshmark or select Start Seel Claim on the Worry-Free Returns purchase confirmation email.

Frequently Asked Questions

For Sellers

Does Worry-Free Returns change Poshmark’s standard return policy for sellers?
No. Poshmark’s return policy does not change for sellers. When a buyer purchases Seel protection, the return is handled between the buyer and Seel, not the seller. When a buyer files a Worry-Free Returns claim, no action is needed by the seller.

If a buyer returns an item through Worry-Free Returns, do sellers still get paid?
If a buyer uses Seel to return an item for reasons like fit or change of mind, the seller keeps their earnings as usual. The refund is issued by Seel, not deducted from the seller.

As a seller, does Worry-Free Returns affect my earnings or payout timing?
Nope! Seller payouts follow the standard Poshmark timeline once the buyer accepts the order or the 72-hour acceptance window closes. The extended return window offered by Seel does not delay seller payment.

Can sellers opt out of Worry-Free Returns on their listings?
No. Sellers cannot opt out of Seel Worry-Free Returns. Seel protection is an optional add-on chosen by the buyer at checkout.

What happens to the item when it’s returned through Worry-Free Returns?
Returned items are sent to Seel’s return processing facility, not back to the seller. Sellers are not responsible for receiving, inspecting, or relisting items returned via Seel.

For Buyers

How much does Worry-Free Returns cost?
The fee is a small percentage of your order total. The exact cost will show at checkout before you confirm your order.

Am I required to buy Worry-Free Returns?
Nope! It’s completely optional. You can add it at checkout for extra peace of mind.

How long do I have to return?
You need to start the return within 7 days of delivery, and ship the item back within 7 days of starting the return.

Do I need to pay for return shipping?
Nope! Seel will send you a prepaid shipping label for returning the item.

Where do I send my return and what happens to the item?
Returned items go directly back to Seel, not the seller or Poshmark. Seel will provide a pre-paid shipping label and process your return.

Are all items eligible?
If a listing is eligible, the option will appear on the listing page and at checkout. Bundle purchases are currently excluded.

I’d like to return something. Should I contact Poshmark or Seel?
If you have purchased Worry-Free Returns and your item does not qualify for Posh Protect, please open a return claim directly with Seel. You can do this via the Poshmark order page or your Worry-Free Returns purchase confirmation email. Alternatively, you can enter your order details on resolve.seel.com/poshmark. Once your order appears in the Seel portal, select Start a Return and follow the prompts.

If you receive an item that is not as described in the listing, please file an Item Not as Described case through the order page within 3 days of delivery. Learn more about how to file a return with Poshmark here.

What happens if my order is canceled? Will I get my Seel fee back?
Yes! If your order is canceled, you’ll receive a full refund of your payment. That includes both the item cost and the Worry-Free Returns fee you paid at checkout

Can I cancel my purchase of Worry-Free Return?
Yes. You can cancel within 24 hours of purchase using the link in your confirmation email from Seel, or by contacting Seel directly on resolve.seel.com/poshmark.

Who do I contact if I have a problem with my order?
If you purchased Worry-Free Returns, you may file a claim with Seel if the item doesn’t fit or if you’ve simply changed your mind about wanting the item. You can also reach out to Seel on resolve.seel.com/poshmark to check the status of your claim or refund, or if you have questions about the outcome.

For any questions related to your purchase or shipping that are not connected to Seel, please contact Poshmark Support. You should also reach out to us if your order arrives not as described (e.g., damaged, incorrect item, or with authentication concerns), or if your order is lost in transit.

What happens if my claim is denied?
Seel will explain why the claim was denied. If you still have questions, you can reach out to Seel for clarification.

When and how will I get my Worry-Free Returns refund?
After your return is received and processed at Seel’s warehouse, your refund is typically issued within 1-2 business days. Refunds are sent via direct bank transfer (ACH), Venmo, or PayPal. It may take from a few hours up to 3 business days to appear in your account, depending on the method you selected.

Can I add Worry-Free Returns after checkout?
No. Worry-Free Returns can only be added during checkout and can’t be added after an order is completed.