FAQs
What kind of box can I use to ship out my order?
How does search work?
Why hasn't the tracking information updated for my sale?
When can I expect to receive my order?
How to ship a sale
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Order Related
I can't find my pre-paid shipping label in my email. What do I do?
What can I do if I sent the wrong item to my buyer?
What should I do if I never receive my order?
I received a notice left. How can I pick up my package?
What can I do if I swap my orders?
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Getting Started
What is Make an Offer?
What is a Posh Bundle?
What can I sell on Poshmark?
What is Posh Authenticate?
What is Posh Lens?
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Poshmark Consignment
About the Poshmark Consignment Network
Getting Started as a Consignor (Sell for Me)
Getting Started as a Closet Partner (Selling for Others)
Item Eligibility & Submission Guidelines (Sell for Me)
Consignment Item Pricing (Selling for Others)
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Buying
How to cancel an offer
How to purchase a Bundle
Why was I charged before my order shipped?
How to make an offer to a seller
How to use my Poshmark balance to make a purchase
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Account Management
How to change my username
How to set up Text-Based Verification
How to complete Identity Verification
How to set my closet on vacation hold
How to change my email address
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Payments & Refunds
How to file a return
What happens when my buyer has opened a return case?
When will I receive my refund?
My item is not as described but funds have been released, what do I do?
How long does direct deposit take?
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Programs & Events
What is Poshmark LIVE?
How to become a Posh Party host
What is a Posh Party?
How to become a Posh Ambassador
How does the referral program work?
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Tax Related
What is a tax Form 1099-K and why am I receiving one?
What does sales tax mean for sellers?
How is sales tax calculated?
I haven’t reached $20,000 in gross sales. Why do I have to provide my SSN?
I have not received a Form 1099-K. What do I do?
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Safety
What is Two-Step Verification?
What is a Moderator Removed Listing?
How to report a listing, comment, or user
How to block a user
I received an email asking for sensitive information. Is it legitimate?
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Security
How to identify phishing emails, text messages, phone calls, and websites
What should I do if I have a security issue related to my Poshmark account?
How to protect your account
How to report phishing/suspicious emails or websites
Protecting Yourself from Suspicious Emails and Online Threats
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Selling
How to redeem my earnings via direct deposit
How to send a Bundle offer to your buyers
How to ship electronics
How to cancel my sale
Can I add items to a buyer's Bundle?
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Troubleshooting & Technical Support
How to message your Seller or Buyer for order-related questions
Does Poshmark offer phone support?
How to change my delivery address for an order
How to get my shipping labels
How to adjust my shipping label settings
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Integrated Sellers
What is Integrated Selling?
How do I create an Integrated Seller account on Poshmark?
What do I do if the username I want isn't available?
I'm an existing Poshmark seller. How do I get my closet ready for dropship integration?
How do I display my company name on my closet?
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