What should I do when I receive my order?

Once your package has been delivered, please ensure your purchase is as described within the listing by carefully looking it over. If everything is okay with your order, accept the order so that we can release your payment to the seller. You can do this by going to your Account Tab → My Purchases → Click on the item you purchased → Accept.

Please note that Poshmark will automatically release payment to the seller if the order is not marked as received after 3 days of delivery.
Once the funds are released to the seller, all sales are final and no refunds will be provided.

If you receive your order not as described on the listing, please notify us within 3 days of delivery by opening a case with us within the app. To open a case, please follow these steps:

  • If you are using the Poshmark app, go to My Purchases select your order Problems/Order Inquiry.

  • If you are only using Poshmark from the web, please click Orders in the drop down menu and select your order under My Purchases.

You will be prompted to take a few photos of the problem area(s) as proof and enter a description of the problem. To ensure that your case is resolved quickly, we kindly ask that the photos you submit clearly show the area(s) that are not as described in the listing.

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