What should I do when I receive my order?


Once your package has been delivered, please ensure your purchase is as described within the listing by carefully looking it over. If everything is okay with your order, accept the order so that we can release your payment to the seller.

You can do this with the steps below:

Step 1: Go to your Account Tab
Step 2: Select My Purchases
Step 3: Click on the item you purchased
Step 4: Select Accept to release the funds

Please note that Poshmark will automatically release payment to the seller if the order is not marked as received after 3 days of delivery. Once the funds are released to the seller, all sales are final and no refunds will be provided.

If you receive your order not as described on the listing, please notify us within 3 days of delivery by opening a case with us within the app. To open a case, please follow these steps:

On the App

Step 1: Go to My Purchases
Step 2:  Select your order
Step 3: Select Problems/Order Inquiry and follow the prompt to open a formal case

On the Web

Step 1: Click My Purchases in the drop down menu
Step 2: Select your order
Step 3: Select the Problems/Order Inquiry drop down menu at the bottom of the screen
Step 4: Select Orders Not as Described and follow the prompt

You will be prompted to take a few photos of the problem area(s) as proof and enter a description of the problem. To ensure that your case is resolved quickly, we kindly ask that the photos you submit clearly show the area(s) that are not as described in the listing.


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